Politique d’expédition

Last updated: January 2026

At Curpee*, we aim to deliver your order as quickly and safely as possible. Below you’ll find all the information regarding shipping, delivery times, and costs.

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1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Please note:

• Orders are not shipped or delivered on weekends or public holidays

• During limited drops, promotions, or high-demand periods, processing times may be slightly longer

Once your order has been shipped, you will receive a confirmation email with tracking information.

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2. Shipping Destinations

We currently ship to:

• The Netherlands

• Europe

• ABC Islands (Aruba, Bonaire and Curaçao)

If your country is not available at checkout, please contact us at info@curpee.com.

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3. Estimated Delivery Times

Estimated delivery times are calculated from the moment your order is shipped.

Netherlands

• 1–3 business days

Europe

• 3–7 business days

ABC Islands

• 7–14 business days

Delivery times are estimates and may vary due to:

• Customs clearance

• Carrier delays

• Local postal services

Curpee* is not responsible for delays caused by shipping carriers or customs authorities.

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4. Shipping Costs

Shipping costs are calculated at checkout and depend on:

• Your delivery address

• The size and weight of your order

Any applicable shipping fees will be clearly displayed before you complete your purchase.

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5. Customs, Duties & Taxes

For international orders:

• Customs duties, import taxes, and additional fees may apply

• These charges are not included in the product price or shipping cost

• Customers are responsible for any customs fees imposed by their country

We recommend checking with your local customs office for more information.

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6. Order Tracking

Once your order has shipped, you will receive an email containing a tracking number.

Tracking information may take up to 24 hours to become active after dispatch.

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7. Incorrect Address or Failed Delivery

Please ensure that your shipping address is entered correctly at checkout.

Curpee* is not responsible for:

• Orders delivered to an incorrect address provided by the customer

• Failed deliveries due to incomplete or incorrect address information

If a package is returned to us due to an address issue, additional shipping costs may apply to resend the order.

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8. Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery at info@curpee.com, including:

• Your order number

• Photos (if applicable)

We will review the situation and work with the carrier to find an appropriate solution.

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9. Contact

If you have any questions about shipping or delivery, please contact us at:

Email: info@curpee.com

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10. Free Shipping Thresholds

Curpee* offers free shipping on qualifying orders.

Free shipping applies to:

• Orders over €100 within the Netherlands

• Orders over €150 within Europe

Free shipping are:

• Automatically applied at checkout

• Subject to change during promotions or limited drops

• Not combinable with other shipping-related offers unless stated otherwise

International orders (outside Europe, including Curaçao) may be excluded from free shipping unless explicitly stated.

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11. Drop-Specific Shipping Disclaimer

Curpee* operates with limited drops and exclusive releases.

Please note:

• Orders placed during a drop may experience extended processing times

• High order volumes during drop launches can result in temporary shipping delays

• Estimated delivery times provided during drops are indicative, not guaranteed

We appreciate your patience during high-demand releases. Every order is processed carefully to ensure quality control and accuracy.

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12. Pre-Order Shipping Rules

Some Curpee* products may be available as pre-order items.

By purchasing a pre-order item, you acknowledge and agree that:

• Pre-order items have a delayed shipping date, clearly communicated on the product page

• Orders containing both in-stock and pre-order items may be shipped together once all items are available

• Pre-order shipping timelines are estimates and may change due to production or logistics factors

If you prefer in-stock items to ship immediately, we recommend placing separate orders.

Pre-order items are charged at the time of purchase to secure your reservation.